At Taxiz, your satisfaction is our top priority. We strive to provide you with a seamless and reliable taxi booking experience. However, we understand that there may be situations where you may need a refund. Please review our refund policy below for a clear understanding of our procedures:
1. Cancellation Refunds
- If you cancel a ride within our specified cancellation window, you will receive a full refund.
- Cancellations made after the specified window will not be eligible for a refund.
2. Service Issues
- In the event of service issues, such as driver no-shows or significant delays, please report the issue to our customer support team immediately.
- We will thoroughly investigate the matter and, if the issue is validated, we will issue an appropriate refund.
3. Overcharging or Billing Errors
- If you believe you have been overcharged or have identified a billing error, please contact our customer support team with the relevant details.
- We will review your case and, if the error is confirmed, issue a refund for the excess amount.
4. Refund Process
- Refunds will be processed to the original payment method used for the booking.
- Depending on your payment provider, it may take several business days for the refund to reflect in your account.
5. Refund Eligibility
- Refunds are subject to verification by our customer support team.
- Any refund request must be made within 30 days of the ride in question.
6. Non-Refundable Fees
- Please note that certain fees, such as booking fees or toll charges, are non-refundable.
7. Changes to the Refund Policy
- Taxiz reserves the right to update or modify this refund policy at any time. Any changes will be effective immediately upon posting on our website and app.
We are committed to ensuring your satisfaction and resolving any issues promptly. If you have any questions or concerns regarding our refund policy, please do not hesitate to reach out to our customer support team, and we will be happy to assist you.
Thank you for choosing Taxiz for your transportation needs.